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SWISS ALPS, 1989
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00:00:05,581 --> 00:00:11,141
- André, do you want to tell me where we are going?
- A little patience, my love.
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00:00:11,861 --> 00:00:15,061
Someday we will tell our children:
"This is ours."
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The mountain, everything.
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Really.
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Dream big.
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Look.
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Mrs. Morel…
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Ready?
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Forward.
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Don't worry.
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My Rose…
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The hotel is for sale.
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WINTER PALACE
S01E01
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{\an8}LORD FAIRFAX ESTATE
IN SOME VERY WET PART OF ENGLAND
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For God's sake! Where is the
service when I need it?
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- For God's sake...
- Good morning, my lord.
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- Oh. You arrive early.
- Yes.
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Would you mind…?
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The shields. Put them down, please.
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Of course.
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Thank you for having me.
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They are one thousand six hundred and fifty,
of the duchy of Hampshire.
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Sir, I wanted to talk to you about something...
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Do you know? I wanted to give them to Mr. Raney.
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Although it already has its own title.
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They call him the Railroad Baron.
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I have a business to propose to you.
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Since my father died,
you have followed my career and…
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00:04:27,661 --> 00:04:30,381
a few months ago,
A great opportunity arose for me.
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Cua… when he was in Champaz,
how did it feel?
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- Well... on top of the world.
- Exact. And I can sell that.
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I found a perfect property
where I can serve the top of the world with...
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soft towels and haute cuisine.
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- I know you have talent and good eyesight...
- That's right, my lord.
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But the hotel business is…
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George, where are you?
The guests are waiting.
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That's the best, you won't have to do anything.
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I'll take care of everything.
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George!
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Allow me to give you an introduction.
Please?
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Well, it could entertain the guests.
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Are you coming or not?
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How funny!
You're still as clever as ever.
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It's wonderful.
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It is your interlocutor who
It's not up to par.
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Not everyone is good for these things,
you know?
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Do you believe?
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Of course.
It's the most ingenious thing...
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I've seen it in a long time.
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- Mr. Morel, you can come in now.
- And I'm being honest.
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My idea is to create a luxury oasis,
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{\an8}far from the fog
and the dirt of the city.
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My years working
at the Savoy and the Meurice...
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{\an8}I have been taught that
clients pay a lot...
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for a little fresh air.
So,
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I need financing
to transform the Grand Hotel...
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from my hometown, Champaz,
in a palatial hotel.
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Champaz.
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Champaz.
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Champaz.
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Exact.
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It's in Switzerland,
where André and I grew up.
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Absolutely.
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I wouldn't say it was like that.
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Yes, mom.
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It's... it's where we used to...
summer It's beautiful.
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And I learned to climb.
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It will be so successful in summer…
like in winter.
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And unlike all the other hotels
mountain, open all year round.
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And the most exciting thing...
is that we will celebrate New Year's Eve 1900.
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The birth of a new century.
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You may have heard of my good friend,
Sir Arthur Conan Doyle.
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Ah, my God!
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- Say hello.
- I'm a big fan.
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My hotel could be the perfect setting
for a Sherlock Holmes novel.
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Please...
I feel for Sherlock
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the same as when
I eat too much pâté.
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I'm sure you would enjoy our soirée.
musical and power…
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contemplate chamois, bears, eagles...
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And can they be hunted?
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As?
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Bears, eagles...
Can they be hunted?
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Clear.
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As far as I remember,
The hotel is very basic.
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Mainly for climbers
and sick people recovering.
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And the food…
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I'm glad you mentioned it, my lord,
because…
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I have convinced neither more nor less
than to the culinary genius César Voclain.
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And I plan to invite all my contacts
of the Savoy, the Ritz and the Meurice.
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That's ridiculous. That…?
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It won't work.
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My wife is right.
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It's very risky.
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George, you have mines
of diamonds in South Africa.
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Now that's risky.
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Come on, dad. You love that place.
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How could you say yes?
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I owe it to you.
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That debt does not exist.
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It's a debt I can never pay.
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For God's sake, Charlotte, I killed your father.
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Good morning.
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Good morning.
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Good morning.
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Good morning.
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Good morning.
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My owner…
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Not yet.
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But Fairfax promised me.
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I have complete control of the project.
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I have a gift for you.
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It's beautiful.
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Do you like it?
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Is it us?
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WINTER PALACE
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I hope that,
For once, be proud of me.
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The moment of truth has arrived.
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How is that not enough? And what is that?
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I have to choose the best offer and,
Unfortunately, it is no longer yours.
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André, you are not the only one
who sees potential in this region.
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Okay, but we had
agreed upon a very generous price.
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And at the last minute my bid goes up.
That's not very loyal of you.
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May I know who else is
interested in the hotel?
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That's not the point, André.
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Look, it is possible that this establishment
It's a little big for you.
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However, I can propose a small...
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hostel at the foot of the road.
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Without cellar. Four rooms,
Modest but cozy. And we could do...
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Wait, you already have Lord's capital
Fairfax. And everything I have earned in the...
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Meurice and the Savoy
last ten years, every cent.
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Every cent?
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Are you sure?
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Isn't your wife's property yours?
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André, what did you do?
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I have offered the house and land.
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I can't believe it...
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No, wait...
The Winter Palace will be a success.
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Holy shit…
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And it will give many benefits,
so… Yes.
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Calm down, dad.
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The house…
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Your wife was born here.
I was born here. You're an idiot!
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And you, Philippe, say something.
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Good God!
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They told me I was crazy for leaving
for you to marry my daughter, who couldn't...
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trust an idiot who would sell
his soul to the devil to triumph.
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Dad…
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Now I understand why the father
Jean-Baptiste can't stand you.
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You think you're superior to everyone, right?
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-Your father would turn in his grave.
- Don't continue, Gustave,
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Enough! Gustave…
It's ridiculous.
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André is a visionary.
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And all the visionaries
they break the rules.
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Give it a chance. We all win.
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Exactly, man.
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We all win, Gustave.
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Come on, let's toast.
By the Winter Palace.
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By the Winter Palace.
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You come?
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I will buy back the house. Yeah?
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And we'll refund all your money and more.
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Trust me.
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You have to dream big.
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- Good morning.
- Good morning.
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Good morning, Mrs. Rose.
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Did you have a good trip?
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- Yes.
- Very good.
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Very good trip.
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Yvette.
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- Delighted.
- And Rémi.
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Would you be so kind
Have the staff come, please?
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E... the staff is us.
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00:15:09,621 --> 00:15:13,621
Yes, sorry, I expressed myself wrong.
Have all the employees come.
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But… there is no one else.
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How do you say?
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And the others?
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They didn't want to come.
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It's a joke?
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00:15:25,261 --> 00:15:29,181
No no. They knew we opened this winter.
Why haven't they notified us?
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00:15:29,301 --> 00:15:33,621
We offer them work,
a good pay... How can they reject it?
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00:15:33,741 --> 00:15:35,261
- Fear.
- Yes...
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Fear, Mr. Morel, fear.
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Afraid of what, Yvette?
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Fear of God.
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What if not?
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Come on, quick!
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Go away! We don't want them here!
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Good morning.
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00:16:27,381 --> 00:16:29,341
Leave, this is not your place...
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Julia?
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Julia?
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Mrs. Rose.
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Can you come down?
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Are they the Morels?
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Leave me!
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Go to hell!
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Stay here!
Didn't you hear what the priest said?
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00:17:13,141 --> 00:17:14,261
Good morning, Marcus!
200
00:17:18,741 --> 00:17:21,621
How's it going? I see you well.
201
00:17:23,381 --> 00:17:24,821
To what do I owe this honor?
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Oh!
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Your machine is amazing.
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I come to talk to you about the Winter Palace.
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00:17:41,701 --> 00:17:44,461
This is not Paris or London.
It's Champaz. What did you think?
206
00:17:44,581 --> 00:17:47,181
What would you receive?
with open arms?
207
00:17:47,301 --> 00:17:49,541
And that the priest would let you do something?
208
00:17:49,661 --> 00:17:51,181
No, that's why I need you.
209
00:17:52,341 --> 00:17:55,021
Also, your idea is a disaster.
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Listen…
I have to install the electricity.
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Electricity?
212
00:18:01,021 --> 00:18:02,581
Wait…
213
00:18:02,701 --> 00:18:04,981
Do you want to ruin your uncle?
214
00:18:05,101 --> 00:18:07,901
And I want to name you director
hotel technician.
215
00:18:11,381 --> 00:18:12,541
Why not?
216
00:18:12,661 --> 00:18:16,381
The townspeople talk.
They say you think you are important, superior.
217
00:18:16,501 --> 00:18:19,461
For. You've known me since we were born.
You know I'm not that kind of person.
218
00:18:19,581 --> 00:18:21,061
Oh yeah? And…
219
00:18:22,581 --> 00:18:24,421
What kind of person are you?
220
00:18:25,581 --> 00:18:30,021
The kind of person who wants to work
with his childhood best friend.
221
00:18:33,941 --> 00:18:34,941
You're going to screw it up.
222
00:18:35,061 --> 00:18:37,501
- Marcus…
- I have a lot to work on.
223
00:18:39,141 --> 00:18:40,261
Alright.
224
00:18:42,821 --> 00:18:46,221
How are we going to receive without staff
to Lord Fairfax and the clients?
225
00:18:46,341 --> 00:18:49,221
We won't finish in time,
Andre. Have you thought about it?
226
00:18:50,901 --> 00:18:52,101
What are we going to do?
227
00:19:15,261 --> 00:19:18,941
André Morel,
I wasn't expecting you anymore. Are you coming to confess?
228
00:19:19,061 --> 00:19:21,141
No not at all.
I have other projects.
229
00:19:22,941 --> 00:19:24,701
Too bad!
230
00:19:24,821 --> 00:19:27,501
I know what you're doing, Jean-Baptiste.
231
00:19:27,621 --> 00:19:29,941
The proud who seek fortune…
232
00:19:30,061 --> 00:19:33,581
They will fall into the abyss that will take them
to chaos and ruin.
233
00:19:35,021 --> 00:19:36,701
Oh! How exciting!
234
00:19:38,261 --> 00:19:40,821
This project is a great opportunity
for the people, you know?
235
00:19:40,941 --> 00:19:42,981
I need your support and your blessing.
236
00:19:44,181 --> 00:19:46,181
It only brings problems.
237
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Customers wandering the street,
dazed by alcohol and vice.
238
00:19:49,981 --> 00:19:53,701
Not to mention the mountain,
Climbing and stained by lost souls,
239
00:19:53,821 --> 00:19:56,901
They leave nothing but dirt and garbage.
240
00:19:57,021 --> 00:20:00,701
We don't want more of that.
We are a peaceful and united community.
241
00:20:03,701 --> 00:20:05,741
What is the motto of our nation, father?
242
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"Unos pro omnibus, omnes pro uno."
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00:20:10,541 --> 00:20:11,861
Not at all. No.
244
00:20:13,981 --> 00:20:17,101
Our motto in two words:
"small vision."
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Vision… tiny.
246
00:20:23,541 --> 00:20:27,661
In Switzerland we only see the small.
And I have come to change that.
247
00:20:33,661 --> 00:20:35,661
What's good about change, André?
248
00:20:38,421 --> 00:20:39,661
You are afraid.
249
00:20:40,821 --> 00:20:43,021
I am the last guardian of their souls.
250
00:20:45,461 --> 00:20:49,581
By the will of the Almighty,
your hotel will never see the light of day.
251
00:20:51,221 --> 00:20:52,341
Amen.
252
00:21:13,421 --> 00:21:14,541
Better.
253
00:21:21,501 --> 00:21:23,021
No, no, no. Not that.
254
00:21:23,141 --> 00:21:25,381
Enough of the superstitions.
There weren't any at the Savoy.
255
00:21:25,501 --> 00:21:26,941
It gives me goosebumps.
256
00:21:28,781 --> 00:21:31,101
André…
257
00:21:31,221 --> 00:21:32,341
Tell me the truth.
258
00:21:33,581 --> 00:21:34,981
Have we made a mistake?
259
00:21:35,101 --> 00:21:38,261
Of course not, my love!
Be more optimistic.
260
00:21:42,781 --> 00:21:43,901
Me too?
261
00:21:46,261 --> 00:21:48,021
I have no experience as a hotelier.
262
00:21:48,141 --> 00:21:50,021
Don't say that, you are exceptional.
263
00:21:51,221 --> 00:21:53,501
Together we can do anything.
264
00:21:58,301 --> 00:21:59,741
See? This goes like this.
265
00:22:01,021 --> 00:22:04,222
- Exactly, yes, just like that.
- Is this how you want it?
266
00:22:04,246 --> 00:22:07,114
{\an8}Yvette, can you do some
space please? Thank you so much.
267
00:22:12,021 --> 00:22:13,341
Dear Lord Fairfax,
268
00:22:13,461 --> 00:22:17,261
I am pleased to inform you that all
preparations for the inauguration of...
269
00:22:17,381 --> 00:22:19,941
Winter Palace are going according to plan.
270
00:22:25,621 --> 00:22:27,021
Rémi, please!
271
00:22:27,680 --> 00:22:29,849
My lovely wife Rose and I,
272
00:22:29,873 --> 00:22:32,096
we have gathered
a very competent team...
273
00:22:32,120 --> 00:22:36,941
to ensure an unforgettable experience
for all guests.
274
00:22:44,901 --> 00:22:49,741
I have received many confirmations
of very distinguished guests.
275
00:22:49,956 --> 00:22:53,157
To highlight,
Austrian actress Frau Roth.
276
00:22:53,181 --> 00:22:56,341
Just like the famous musical band,
277
00:22:56,461 --> 00:22:57,701
the Hampton Trio.
278
00:22:58,861 --> 00:23:01,661
I've barely had to buy anything.
279
00:23:01,781 --> 00:23:05,781
You will feel very happy
with my budget.
280
00:23:05,901 --> 00:23:11,261
Chef Voclain will offer customers
delicious meals every day.
281
00:23:11,381 --> 00:23:14,421
We have planned days
of relaxing activities...
282
00:23:14,541 --> 00:23:18,141
and evenings of exciting entertainment.
283
00:23:18,261 --> 00:23:21,621
I am looking forward to receiving you
to you and your guests…
284
00:23:21,741 --> 00:23:23,941
in this alpine paradise.
285
00:23:24,061 --> 00:23:26,901
Have a good trip. André Morel.
286
00:25:10,501 --> 00:25:13,461
Rémi, Rémi, Rémi…
Be careful with the lamp.
287
00:25:13,581 --> 00:25:14,701
That?
288
00:25:15,861 --> 00:25:17,821
Awesome.
289
00:25:19,501 --> 00:25:20,621
Uncle!
290
00:25:21,741 --> 00:25:22,797
What do you bring there?
291
00:25:22,821 --> 00:25:24,581
I couldn't wait any longer.
292
00:25:24,701 --> 00:25:26,581
Welcome!
293
00:25:26,701 --> 00:25:27,941
It's changed a lot.
294
00:25:28,061 --> 00:25:30,221
- Yeah? Do you like it?
- Yeah.
295
00:25:30,341 --> 00:25:31,941
your palace,
will transform the face of...
296
00:25:32,101 --> 00:25:33,221
this damn mountain.
297
00:25:34,181 --> 00:25:37,421
And the important thing,
is that the Morel gas company…
298
00:25:37,541 --> 00:25:42,421
will participate in the adventure.
Look how wonderful. It's a revolution.
299
00:25:44,821 --> 00:25:46,781
We are pioneers, both of us.
300
00:25:46,901 --> 00:25:48,501
You brought all your equipment.
301
00:25:48,621 --> 00:25:49,981
Yes.
302
00:25:50,101 --> 00:25:51,741
They are my new burners.
303
00:25:54,941 --> 00:25:56,501
I am very happy that we work together.
304
00:25:56,621 --> 00:26:00,541
Dude... the gas is fine,
but we want... to modernize.
305
00:26:02,581 --> 00:26:03,701
Magnificent, right?
306
00:26:06,621 --> 00:26:08,501
You're not doing anything!
307
00:26:08,621 --> 00:26:09,981
- I hold you.
- Be careful!
308
00:26:10,101 --> 00:26:11,981
I can't like this! I don't get there that way!
309
00:26:32,421 --> 00:26:33,701
How does this work?
310
00:26:44,021 --> 00:26:45,301
I don't understand anything!
311
00:26:49,527 --> 00:26:50,775
It just can't be!
312
00:27:20,941 --> 00:27:23,101
You could have saved yourself the walk, Rose.
313
00:27:23,316 --> 00:27:25,517
Your husband already gave me the sermon.
314
00:27:25,541 --> 00:27:27,941
We can't get the boiler to work.
315
00:27:28,941 --> 00:27:31,261
And the guests arrive in 3 days.
316
00:27:31,381 --> 00:27:32,901
We are against the wall.
317
00:27:34,341 --> 00:27:35,541
They'll find someone else.
318
00:27:35,661 --> 00:27:40,501
Well no. They don't want to come.
Everyone is afraid of Jean-Baptiste.
319
00:27:42,461 --> 00:27:45,221
But if you come,
the brave will follow you.
320
00:27:46,541 --> 00:27:47,981
Is that why he sent you?
321
00:28:00,501 --> 00:28:02,621
André's idea is wonderful.
322
00:28:04,981 --> 00:28:06,861
I see that it continues to dazzle you.
323
00:28:08,341 --> 00:28:10,941
Well yes. Doesn't it dazzle you?
324
00:28:17,421 --> 00:28:21,021
If you don't do it for him, do it for me.
325
00:28:33,661 --> 00:28:36,101
Why did you invite him, father?
326
00:28:36,221 --> 00:28:40,741
He invited himself.
To spend more time with you.
327
00:28:46,821 --> 00:28:49,301
I have never felt so uncomfortable.
328
00:28:50,461 --> 00:28:53,381
This car is a hundred years old.
329
00:28:53,501 --> 00:28:54,621
It's almost there.
330
00:28:56,101 --> 00:28:58,061
Two days and one night.
331
00:28:58,181 --> 00:29:01,061
I recognize that this trip is slightly
longer than I remembered.
332
00:29:01,181 --> 00:29:03,941
It will be worth it when we get there.
333
00:29:11,821 --> 00:29:12,941
Americans.
334
00:29:17,701 --> 00:29:20,621
I never get tired of the snow and the mountains.
335
00:29:53,421 --> 00:29:56,901
Hello, Marcus.
Thanks for talking to my father.
336
00:29:57,021 --> 00:29:58,061
You are welcome.
337
00:29:58,181 --> 00:29:59,501
He only listens to you.
338
00:29:59,621 --> 00:30:00,941
Oh yeah?
339
00:30:01,061 --> 00:30:03,861
I'm tired of this town.
And I'm not the only one.
340
00:30:06,141 --> 00:30:08,101
Nice hat.
341
00:30:08,221 --> 00:30:09,701
Thank you.
342
00:30:09,821 --> 00:30:11,741
I did it.
343
00:30:11,861 --> 00:30:13,541
You are a good seamstress.
344
00:30:17,861 --> 00:30:19,021
Marcus, wait for me!
345
00:30:22,821 --> 00:30:24,701
Are you going to the hotel? Let's go with you.
346
00:30:24,821 --> 00:30:25,941
Where are they going?
347
00:30:28,181 --> 00:30:30,101
They say you can make a lot of money.
348
00:30:30,221 --> 00:30:31,341
Yes, I'm going too...
349
00:30:35,461 --> 00:30:37,501
I'm sick of smelling
sheep poop...
350
00:30:37,621 --> 00:30:39,901
and wear the dresses
so ugly of my mother.
351
00:30:41,661 --> 00:30:43,421
I'm happy to finally leave.
352
00:30:45,941 --> 00:30:47,821
I'll live in Paris, you'll see.
353
00:30:48,901 --> 00:30:51,101
I will design clothes for famous people.
354
00:30:52,141 --> 00:30:55,661
They will put on my dresses
and I will become famous too.
355
00:30:55,781 --> 00:30:56,941
You already have everything planned.
356
00:30:57,061 --> 00:30:58,461
You can come with me, if you want.
357
00:30:58,581 --> 00:31:01,501
From Champaz to Paris. It's a great ride!
358
00:31:01,621 --> 00:31:03,581
I'm sure it will be extraordinary.
359
00:31:22,181 --> 00:31:24,581
Oh, I thought you weren't coming!
360
00:31:24,701 --> 00:31:26,421
Look who's here.
361
00:31:26,981 --> 00:31:31,261
Our technical director! Marcus!
362
00:31:31,381 --> 00:31:34,181
I don't know what you had in mind,
But I want double what you offer.
363
00:31:34,301 --> 00:31:35,301
Alright.
364
00:31:35,421 --> 00:31:37,421
And you will form me.
I will learn everything you know.
365
00:31:37,541 --> 00:31:38,861
It will be a pleasure. Good.
366
00:31:40,421 --> 00:31:42,381
Thanks my friend.
367
00:31:42,501 --> 00:31:44,741
I promise you won't regret it.
368
00:31:46,061 --> 00:31:49,541
Well,
We already have almost the entire squad.
369
00:31:49,661 --> 00:31:52,701
No! I can't believe it! André!
370
00:31:52,821 --> 00:31:54,101
I'll take care of this.
371
00:31:54,221 --> 00:31:56,141
- André!
- Give me two minutes.
372
00:31:56,261 --> 00:31:57,901
- How is it possible!
- Come with me.
373
00:31:58,901 --> 00:32:00,021
André!
374
00:32:01,381 --> 00:32:06,581
It's not possible!
Tell me it's not true! Andre!
375
00:32:06,701 --> 00:32:09,941
Cease! I didn't know you were here.
They haven't notified me.
376
00:32:11,261 --> 00:32:16,341
- In Switzerland there are three.
- Yes, sorry. But what is this? Hey?
377
00:32:16,461 --> 00:32:20,941
You told me I would have a kitchen with everything.
Even better than the Savoy.
378
00:32:21,061 --> 00:32:22,701
This looks like a chicken coop!
379
00:32:22,821 --> 00:32:25,781
I was waiting for you to decide
down to the last detail.
380
00:32:25,901 --> 00:32:27,781
You will have a custom kitchen.
381
00:32:27,901 --> 00:32:31,021
Yes, that's very good.
And where are the "chefs de partie"?
382
00:32:31,141 --> 00:32:34,661
The "poissonier chef",
the "chef patissier", the "chef rotisseur"…
383
00:32:34,781 --> 00:32:37,901
The crusher,
the slicer… And my ice cream machine?
384
00:32:38,021 --> 00:32:40,301
Who is that? Look.
385
00:32:42,701 --> 00:32:44,741
It's on the way. You trust me.
386
00:32:45,781 --> 00:32:47,421
Can you excuse me for two minutes?
387
00:32:52,421 --> 00:32:53,701
Go ahead, please.
388
00:32:54,941 --> 00:32:58,461
I take advantage of the fact that we are all here
to say a few words.
389
00:33:00,261 --> 00:33:04,061
First,
We have the opportunity, the privilege,
390
00:33:04,181 --> 00:33:06,261
to receive the most famous chef in the world,
391
00:33:06,381 --> 00:33:08,901
who has left the Savoy
from London for us.
392
00:33:09,021 --> 00:33:11,421
Ladies and gentlemen... César Voclain!
393
00:33:14,101 --> 00:33:17,141
Caesar, it is a true honor
having you with us, really.
394
00:33:18,381 --> 00:33:21,621
And there's no need to introduce Marcus,
who they already know. my friend,
395
00:33:21,741 --> 00:33:26,261
who has agreed to work with us
foreman Thank you very much, Marcus.
396
00:33:30,821 --> 00:33:33,701
Although almost all of us have grown up together,
397
00:33:33,821 --> 00:33:36,701
I understand that some
They no longer know who I am.
398
00:33:37,781 --> 00:33:39,901
So I can assure you.
399
00:33:40,021 --> 00:33:43,981
I am a son of Champaz,
who has a dream.
400
00:33:45,581 --> 00:33:49,514
For our region, for this project,
that we will build together,
401
00:33:49,538 --> 00:33:52,418
for the first time in history
of humanity.
402
00:33:53,741 --> 00:33:57,941
But a big dream,
It has great demands.
403
00:33:59,301 --> 00:34:04,101
Our first clients will arrive soon
and there is still a lot to work on, I admit it,
404
00:34:04,221 --> 00:34:07,341
but I promise you that we will get out of this
stronger.
405
00:34:10,021 --> 00:34:13,101
Everyone who works
in a luxury hotel...
406
00:34:13,221 --> 00:34:15,501
You must comply with some simple rules.
407
00:34:18,901 --> 00:34:23,301
Impeccable behavior
and impeccable hygiene.
408
00:34:23,421 --> 00:34:27,901
Our job is to see everything...
without looking.
409
00:34:28,021 --> 00:34:30,541
Hear it all...
without listening.
410
00:34:31,861 --> 00:34:35,981
And anticipate…
without getting in the way.
411
00:34:36,541 --> 00:34:37,821
In the treatment of guests,
412
00:34:37,941 --> 00:34:42,261
men will be gentlemen
and the women will be discreet and attentive.
413
00:34:42,381 --> 00:34:45,301
If a customer complains about a dish,
We remove it and change it.
414
00:34:45,421 --> 00:34:47,021
Without asking anything.
415
00:34:48,861 --> 00:34:52,381
Winter Palace means discretion,
professionalism and good manners,
416
00:34:52,501 --> 00:34:54,861
at all times of the day or night.
417
00:34:54,981 --> 00:34:58,901
Any inappropriate behavior
by the staff will be punished.
418
00:34:59,154 --> 00:35:02,048
And the most important rule of all.
Attention.
419
00:35:02,574 --> 00:35:05,843
The customer is always right.
420
00:35:06,781 --> 00:35:09,781
I cannot stress this point enough.
421
00:35:09,901 --> 00:35:11,781
Has…always…
422
00:35:15,941 --> 00:35:20,621
Okay, sorry.
One more time. The client always has…
423
00:35:20,741 --> 00:35:23,781
- Reason.
- That is! And don't forget,
424
00:35:23,901 --> 00:35:26,821
The Winter Palace… is your home.
425
00:35:30,821 --> 00:35:32,621
Guests will arrive in an hour.
426
00:35:32,741 --> 00:35:35,021
I'm going to clean the entrance
before they arrive.
427
00:35:35,141 --> 00:35:36,141
Dressed like that?
428
00:35:36,261 --> 00:35:38,102
You have to make a good impression.
429
00:35:38,126 --> 00:35:41,413
Do you see the rest? Don't forget the fireplace.
Everything must be perfect.
430
00:35:42,581 --> 00:35:43,981
The fireplace?
431
00:35:44,541 --> 00:35:45,798
Julia?
432
00:35:46,261 --> 00:35:47,821
The top part too.
433
00:35:48,861 --> 00:35:51,581
Take care of the plants. Marcus?
434
00:35:51,701 --> 00:35:55,221
Ah, in the center.
Here, under the lamp. I need you.
435
00:35:55,341 --> 00:35:57,261
Be careful, it's Venetian glass.
436
00:35:57,381 --> 00:36:00,541
Everything has to be
ready when they arrive.
437
00:36:00,661 --> 00:36:03,421
We need fire.
Let's all get to work!
438
00:36:05,901 --> 00:36:07,021
Come on, come on!
439
00:36:09,901 --> 00:36:11,221
Make it impeccable, eh?
440
00:36:11,341 --> 00:36:12,701
Let's continue. Come on.
441
00:36:28,421 --> 00:36:30,101
Shit! It's locked.
442
00:36:33,621 --> 00:36:35,621
Adeline! Help us!
443
00:36:48,501 --> 00:36:49,821
They are coming.
444
00:36:50,821 --> 00:36:52,341
Leave it all.
445
00:36:52,461 --> 00:36:53,501
Here.
446
00:36:53,621 --> 00:36:55,181
Come on! Inspection!
447
00:37:01,461 --> 00:37:03,101
Let's see...
Georges…
448
00:37:04,212 --> 00:37:08,132
Remi…
That mustache doesn't convince me. No.
449
00:37:20,301 --> 00:37:22,141
Take the luggage. Come on.
450
00:37:22,261 --> 00:37:23,301
Come on, come on.
451
00:37:31,261 --> 00:37:32,381
My lord...
452
00:37:34,341 --> 00:37:35,461
Welcome!
453
00:37:36,501 --> 00:37:39,261
Ah! Thank you. Thank you.
454
00:37:40,421 --> 00:37:42,449
I come a little worried.
455
00:37:42,573 --> 00:37:46,237
My bank says you are spending
money as if there were no tomorrow.
456
00:37:46,261 --> 00:37:47,941
I want to see where it went.
457
00:37:51,181 --> 00:37:52,181
Lord...
458
00:37:52,301 --> 00:37:53,741
This is Champaz.
459
00:37:55,181 --> 00:37:57,381
Let's hope it was worth it.
460
00:37:57,501 --> 00:37:59,501
For your sake... boy.
461
00:38:02,061 --> 00:38:03,061
Lord...
462
00:38:03,181 --> 00:38:06,301
The trip was hell.
I demand to see the director!
463
00:38:06,421 --> 00:38:08,101
Here I am, my lady.
464
00:38:08,209 --> 00:38:10,421
André Morel.
How can I help you?
465
00:38:13,941 --> 00:38:16,461
Ah! Be careful with those suitcases!
466
00:38:17,501 --> 00:38:20,181
Please! They are fragile!
467
00:38:20,301 --> 00:38:21,237
Andre!
468
00:38:21,261 --> 00:38:23,301
Yes, my lord...
Could you wait here?
469
00:38:23,421 --> 00:38:25,237
-Those suitcases over there...
- It's fragile! Please!
470
00:38:25,261 --> 00:38:26,877
Could you wait down here?
Can you take care of…?
471
00:38:26,901 --> 00:38:28,221
Mrs. Roth.
472
00:38:28,981 --> 00:38:30,181
Isobel.
473
00:38:32,141 --> 00:38:33,621
Could you take my luggage?
474
00:38:33,741 --> 00:38:37,301
It's me, Rose. Do you remember?
André's wife.
475
00:38:39,261 --> 00:38:42,141
Oh. How you have changed!
I hadn't recognized you.
476
00:38:43,421 --> 00:38:45,141
We are no longer girls.
477
00:38:45,736 --> 00:38:47,021
Are you coming accompanied?
478
00:38:47,141 --> 00:38:48,621
A husband, perhaps?
479
00:38:51,261 --> 00:38:53,421
Remi…
Put that there. Rose?
480
00:38:55,421 --> 00:38:59,301
My love, could you carry this?
I have to take care of my clients.
481
00:38:59,421 --> 00:39:00,541
Follow me!
482
00:39:00,661 --> 00:39:02,741
Isobel…
483
00:39:02,861 --> 00:39:04,634
I hope you have enjoyed the
views on the trip.
484
00:39:04,658 --> 00:39:06,581
Mrs. Rose, where do we put this?
485
00:39:06,701 --> 00:39:08,037
- Yes.
- André said that there in the middle.
486
00:39:08,061 --> 00:39:09,301
It is well locked.
487
00:39:12,181 --> 00:39:13,301
No? Let's see...
488
00:39:17,661 --> 00:39:20,261
I almost have it.
489
00:39:21,981 --> 00:39:25,541
Ladies and gentlemen,
Welcome to the Winter Palace.
490
00:39:25,661 --> 00:39:27,501
I have the great pleasure…
491
00:39:29,181 --> 00:39:30,581
to present to you…
492
00:39:59,141 --> 00:40:00,901
Thank you very much.
493
00:40:05,821 --> 00:40:08,301
It's very cold.
494
00:40:08,421 --> 00:40:09,501
Madame, champagne?
495
00:40:09,621 --> 00:40:10,741
Yes please.
496
00:40:18,181 --> 00:40:23,221
I apologize a thousand times
for today's inopportune welcome.
497
00:40:23,341 --> 00:40:25,701
I would like to apologize for…
498
00:40:25,821 --> 00:40:29,221
This is far from the Waldorf Astoria.
499
00:40:29,341 --> 00:40:31,621
Small details.
500
00:40:31,741 --> 00:40:35,421
Let me repeat it.
Welcome to the Winter Palace.
501
00:40:35,541 --> 00:40:37,821
No no. I'm sorry. I'm leaving.
502
00:40:39,581 --> 00:40:42,861
- I was promised a palace,
- This is not what he promised us.
503
00:40:42,981 --> 00:40:45,341
- This is a pigsty.
- I think it's nice.
504
00:40:45,461 --> 00:40:46,861
Oh, thank you.
505
00:40:46,981 --> 00:40:50,981
You are right.
I agree. It's a beautiful place.
506
00:40:52,981 --> 00:40:54,021
But this...
507
00:40:54,141 --> 00:40:55,141
Yes, I know, Isobel.
508
00:40:55,261 --> 00:40:58,661
Apparently our hotel has suffered...
509
00:40:58,781 --> 00:41:00,661
a little misstep.
510
00:41:00,781 --> 00:41:06,541
We are a new hotel, with some
unexpected challenges. But I can promise you...
511
00:41:06,661 --> 00:41:11,181
He's charging us a fortune!
And it's cold inside and out!
512
00:41:11,301 --> 00:41:12,901
When does the first train leave?
513
00:41:13,021 --> 00:41:16,821
Now that you mention it, Frau Roth.
When they install the phone...
514
00:41:16,941 --> 00:41:17,981
Phone?
515
00:41:18,101 --> 00:41:20,501
We can contact the train station.
516
00:41:20,621 --> 00:41:22,861
For God's sake...
And how much is that going to cost us?
517
00:41:22,981 --> 00:41:26,981
Mr. Morel,
I didn't come here from Vienna...
518
00:41:27,101 --> 00:41:29,901
- for a telephone experience.
- Yes, I understand.
519
00:41:30,021 --> 00:41:33,421
- The phone will never work.
- Yes it will work. They are installing it and…
520
00:41:33,541 --> 00:41:36,901
I came in search of culture and luxury.
I don't plan to stay.
521
00:41:37,021 --> 00:41:38,581
And he will have it, without a doubt.
522
00:41:38,701 --> 00:41:40,301
It's a scam!
523
00:41:40,421 --> 00:41:42,341
we will not stay
here in these conditions.
524
00:41:42,461 --> 00:41:43,901
Wait! Listen to him!
525
00:41:44,021 --> 00:41:46,701
I want my money back!
526
00:41:46,821 --> 00:41:48,701
It's a scandal! A scandal!
527
00:41:51,301 --> 00:41:52,381
Please…
528
00:41:52,501 --> 00:41:54,341
I have a solution!
529
00:41:54,461 --> 00:41:57,261
I will make you a proposal
that they cannot refuse.
530
00:42:00,741 --> 00:42:04,581
Yes… at the end of the season…
531
00:42:06,541 --> 00:42:07,821
They remain dissatisfied…
532
00:42:12,701 --> 00:42:15,901
I won't charge you a cent.
533
00:42:16,021 --> 00:42:18,301
- Really? So…
- That's it.
534
00:42:20,101 --> 00:42:23,541
- He went crazy.
- They will pay only if they are satisfied.
535
00:42:24,541 --> 00:42:28,301
If they are not,
Your stay will be free of charge.
536
00:42:28,421 --> 00:42:30,381
- Free of charge?
- Yes, my lord.
537
00:42:30,501 --> 00:42:33,101
Satisfaction or refund.
538
00:42:33,221 --> 00:42:34,221
That's it.
539
00:42:34,341 --> 00:42:35,701
What a bargain.
540
00:42:35,821 --> 00:42:37,381
Yes, it's the minimum.
541
00:42:37,501 --> 00:42:39,877
- Does anyone want more champagne?
- Yes of course. It will be a pleasure.
542
00:42:39,901 --> 00:42:42,141
Yes, more champagne. Why not?
543
00:42:42,261 --> 00:42:43,421
Everything they want.
544
00:42:43,541 --> 00:42:45,221
- Thank you so much.
- Let's drink!
545
00:42:49,541 --> 00:42:52,421
Post Company,
Telegraphs and Telephones Switzerland:
546
00:42:52,541 --> 00:42:54,861
I request urgent activation
of a telephone line...
547
00:42:54,981 --> 00:42:56,781
for the Winter Palace in Champaz.
548
00:43:00,461 --> 00:43:03,341
Dear Mr. Bell,
He sent me a kilometer of cable,
549
00:43:03,461 --> 00:43:05,101
but no telephone device.
550
00:43:05,221 --> 00:43:09,261
I already told him repeatedly
that your invoice will be paid.
551
00:43:09,381 --> 00:43:13,701
Please send the device and add
another kilometer of cables, urgently.
552
00:43:14,781 --> 00:43:16,461
To the Paris food market:
553
00:43:16,581 --> 00:43:19,461
Chef Voclain awaits delivery
of your butcher and vegetable order,
554
00:43:19,581 --> 00:43:20,621
urgently.
555
00:43:20,741 --> 00:43:24,021
Please add to this order
300 bottles of their best Burgundy,
556
00:43:24,141 --> 00:43:25,541
the price doesn't matter.
557
00:43:28,381 --> 00:43:30,501
For Enfield Rifles:
558
00:43:30,621 --> 00:43:33,861
Rifles and shotguns
They have been lost along the way.
559
00:43:33,981 --> 00:43:37,221
Proceed to urgent forwarding,
you assuming the cost.
560
00:43:37,341 --> 00:43:39,141
For the Oslo Association:
561
00:43:39,261 --> 00:43:41,861
this is my third letter
about equipment...
562
00:43:41,981 --> 00:43:43,501
sports car that has arrived damaged.
563
00:43:43,621 --> 00:43:45,461
Please answer me urgently.
564
00:43:47,461 --> 00:43:51,421
For Lisbon Fabrics:
We need our sheets now.
565
00:43:51,541 --> 00:43:54,021
Our clients cannot
sleep on straw.
566
00:43:55,741 --> 00:43:58,941
Rest assured that
Our economic situation is stable,
567
00:43:59,061 --> 00:44:01,261
and all bills will be attended to.
568
00:44:05,461 --> 00:44:07,421
Mrs. Rose! It's playing all at once!
569
00:44:07,541 --> 00:44:08,781
Calm down, calm down!
570
00:44:09,821 --> 00:44:11,461
Come on, come on, get to work!
571
00:44:14,661 --> 00:44:16,341
Believe me…
572
00:44:16,461 --> 00:44:22,461
I did everything I could,
but Mr. Morel raised his offer.
573
00:44:22,581 --> 00:44:25,301
And he wasn't able to take initiative?
574
00:44:29,061 --> 00:44:31,821
Excuse me, please.
575
00:44:33,581 --> 00:44:35,581
We don't know each other very well,
576
00:44:35,701 --> 00:44:39,261
but I'm not a man
let him give up easily.
577
00:44:39,381 --> 00:44:44,301
I will take control of that hotel
no matter what happens, and you…
578
00:44:45,861 --> 00:44:48,261
You will be waiting.
579
00:44:49,861 --> 00:44:51,261
For whatever you need.
580
00:44:54,461 --> 00:44:55,581
Is it clear?
581
00:44:58,821 --> 00:45:00,221
That is.
582
00:45:02,941 --> 00:45:06,741
Mr. Raney…
May I ask why so much interest...
583
00:45:06,861 --> 00:45:09,061
in our humble town?
584
00:45:10,381 --> 00:45:11,741
No, it can't.
585
00:45:13,021 --> 00:45:21,021
Ripping, Sync and Editing
by Maurybp